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  1.  PLEASE CONTACT US BEFORE MAKING A PAYMENT, PAY ONLY AFTER GETTING A CARPET STATUS CONFIRMATION FROM US.
  2.  Carpets are unique, and in case we don't have exactly same carpet we will offer you an alternative.
  3.  Please note any deal made out our platform, is not covered by any warranty. 
  4.  Seller is responsible for ANY export charges,  taxes or any other charges occurred in country of origin. 
  5.  Buyer is responsible for ANY arrival charges, VAT, taxes, broker fee or any other charges occurred in country of receive. 
  6.  Any disputes debates are subject to negotiation between seller and buyer.
  7.  In case of return Buyer is responsible for shipping.
  8.  We do guaranty  money back only after receiving a carpet back to seller.

 

Frequently asked questions

 

  1.  Where can i see shipping costs ?  - All shipping costs are automatically calculated after selecting a country, in your shopping cart.
  2.  Shipping costs seems high, can it be negotiated ? -Yes, in case you are buying over 6 mt/2. 
  3. My country is not listed ? -In case you cannot find your country please contact us by email info@turkmencarpets-online.com
  4.  What is average shipping time? -Average shipping time is about 15 working day, basically 3 weeks, but sometimes it may delay due to weather or conjunctions in transit airports. 
  5.  Do you guaranty the authenticity of carpets ? -Yes we do, all carpets are being inspected in national carpet museum and sealed. 
  6.  May I order a custom made carpet ? -Yes, rough production time is 1 week / mt2, price is negotiated according to design / color / size  

 

updated : 03/ 09/2019