Order and shipping rules

  1. Carpet prices do not include shipping costs. To see shipping cost, please select carpet, add it into a shopping card, go to your shopping card and select country of destination, after what you will see shipping cost.
  2. We will reconfirm shipping adress in email, but usually we send to approved paypal address.
  3. Along with paypal we accept , bank transfer or Western Union money transfer to make a purchase, but we recommend e-mailing us prior to the purchase to make sure that the item is in stock.
  4. In case you wish to buy item on your company , you should provide your comapny details, VAT for EU companies.
  5. Most of items are available in various sizes. We will ship your item within 10 days after receiving clear payment. Delivery time for all catalog items is approximately 10-20 days. Shipment may be delayed by 3-6  more days, bacause of customs. If you have any questions regarding our products and services, please contact  via contact form or e-mail or whatsApp.
  6. We take special orders to weave replicas (masterful copies) of new and antique Turkmen rugs according to  your concrete specifications (color, size, design, dyes, etc.). Our professional artist will draw a knot-by-knot  sketch of the rug that we will send you for evaluation. Please note that we will request 50% pre-payment. We recommend you purchase a couple of rugs for evaluation before you file a special order with us. Moreover,   we will send naturally or chemically dyed wool samples along with the carpet, so that you be able to choose  the colors/dyes for future purchases.
  7. Shipping + carpet cost cover export tax/license and transportation (free express shipment), customer is  responsible for any import duties or tariff broker fees. Asa carpet is shipped out we will provide you a  tracking number, and you may track it online via  www.trackitonline.ru or www.moyaposylka.ru  all our shipment are sent via national Turkmen post ( Turkmen pocta ) / EMS.
  8. If you can not find your country in the shipping list, just e-mail us, and we will try to solve this problem as soon as possible.
  9. Please contact us before payment, so we could confirm that carpet you wish to buy is available