SECTION 1 -Orders and Shipping 

To make orders just go to www.turkmencarpets-online.com (Turkmencarpets-online) and browse our store, add any c arpet/s you wish to buy into the shopping cart by clicking add to cart button. Please note that all carpets are unique and you can not add same carpet multiple times. 
After you have finished your selection, visit  "Shopping card" . There you can select country of destination and see, total costs (including shipping). Before making any payments you must receive, item status from us. To do that you just should send an email with item id, and ask if the item is avalible, ONLY after getting a confirmation from us you may proceed with payment. 
Step - 1 register 
Step - 2 select payment method and proceed, currently we support PAYPAL and STRIPE (Visa/MasterCard) payments. 
All the prices are in United States Dollars. 


SECTION 2 – About Product Images 

Please read the descriptions of item. Please also note that even though we have made every effort to accurately display colors on the website, the colors on this web site will be affected by the settings of the PC monitor on which they are viewed. 
Even we use a high-tech digital camera we have tried to show our items with several resolutions to tolerate the restrictions on digital photography and internet media but still we can not 100 % guarantee that you will receive the exact color what you have seen in your monitor.  

SECTION 3 –About Quality 

Almost 90% of our carpets are 100% wool, but there some items with cotton included. We clearly state this in item description, maretial tag.    
We do guarranty only high quality of Rugs.  

SECTION 4 – Subject to Availability 

Because our products are unique and handmade they are subject to availability. Turkmencarpets-online puts a lot of effort to provide accurate information on this website, but still you have to receive a item status confirmtaion prior making payment, any payments done without status confirmtaion are refunded. Buyer is responsible for any transaction fee if any occurs. 

SECTION 5 – Shipping & Delivery 

Each item is carefully inspected, packed, and shipped from Seller country of origin via Standard registered international post  service .  All orders will be shipped  within 5 business days from the date of receipt of your order. 
Estimated shipping time is 10-21 working days. We are not responsible for any customs conjunctions in transit ports. 

SECTION 6 – Tracking Number 

Customer care will send you an email after the dispatch. You may also check status on our web section  https://turkmencarpets-online.com/myorder 
Detailed tracking information section is currently under construction and will be announced once available. 
SECTION 7 – Payments   

We accept Pay Pal payments and All credit and debit cards through the Stripe. It uses Secure Sockets Layer (SSL) technology for your security. We dont store any personal data as we benefit from PAYPAL / STRIPE servers to handle / proceed all sensitve data. No single digit of your sensitive data is stored on our server. We just get payments. 
Please note that we never send any information email regarding unfinished payments. If you have any questions please contact us by email or phone. 

SECTION 8 – Returns&Refunds 

We set ourselves the highest standards of customer service and product quality. Your satisfaction is our main priority. 
if for any reason, you are not satisfied with your purchase, please email us we will try to solve the problem. 
If for any reason, you wish to send it back and we will replace it or provide you with a full refund. 
We will refund your money paid for item. Within 5 days after receiving item. 
Return shipping charges are on your responsibility. 
Shipping charges are non-refundable, unless you received incorrect item. 

SECTION 9 –Taxes and Duties 

Customers are responsible for any import tariffs or duties, broker fee, storages, or any other including VAT (value added tax) ,import duties. 

SECTION 10 – COPYRIGHT & TRADEMARK 

All content included on this Website, such as text, graphics, logos, button icons, images, is our property or that of our licensors. All rights, including copyright, in this Website are owned by or licensed to us. 
Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our express written consent.